Recipient Organization Help Center

How can we help with your Kingsway portal?

Search the guide below. If you don't find what you need, email info@kingswaycharities.org and a Kingsway team member will help.

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how do I log in freight quote certificate of donation where is my order add a team member reset password

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13 sections walk through the whole recipient experience, end to end.

Section 01
Welcome
What the Kingsway portal does for your organization.
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Section 02
Signing Up
Step-by-step signup with email verification, your physician, and consent.
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Section 03
Logging In
Passwordless login by email or SMS code.
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Section 04
Dashboard
What you see when you land on /dashboard.
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Section 05
Catalog
Browsing Donated and Purchased items, with Value pricing.
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Section 06
Adding to Cart
Linking items to a trip request.
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Section 07
Cart & Checkout
Building your cart, totals, and PayPal payment.
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Section 08
Freight Quote
How orders 4500 lb and over are quoted and invoiced.
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Section 09
Tracking
Tracking your shipment with FedEx.
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Section 10
Donation Documents
Your Donation Invoice and Certificate of Donation explained.
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Section 11
Team Members
Adding admins, users, and physicians to your organization.
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Section 12
Languages
Available languages and roadmap.
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Section 13
Help & Support
Where to email when something doesn't work.
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Email info@kingswaycharities.org